Samsung bets on bespoke fridges to lure millennialPost Date: Wednesday, December 1, 2021
Samsung says it plans to offer more bespoke electronics to appeal to younger customers.
The South Korean giant saw a big spike in sales of fridges and cleaners during the pandemic while online sales grew 50% globally during the third quarter.
One area of growth in South Korea were fridges that can be customised according to size, material and colour.Samsung plans to start selling personalised fridges in the US, Middle East and Europe later this year.
Specialty fridges for kimchi (fermented cabbage) are a popular option and accounted for more than 67% of the South Korean market last year.
"Customers had few options among products made by a traditional manufacturing system," said Jaeseung Lee, Samsung's president and head of digital appliances business.
"Our way of manufacturing has to be changed for the personalisation of appliances. And that's a big transition."
Samsung, which also offers bespoke wine coolers and dishwashers, wants to include suppliers and furniture studios in its manufacturing process to come up with more design options.
Samsung is one of a few companies offering bespoke electronics, having started with its "The Frame" television which allows consumers to choose their own bezel frame.
Kenneth Liew, a devices expert at market intelligence firm IDC Asia Pacific, said advancements in production line techniques have allowed companies to offer more personalised products.
"Most people including millennials usually like personalised products. From small items like wallets, to high-end bicycles to cars, companies have tried to monetised this, by providing some customisation to generate a bigger margin," he told the BBC.
"By customising an item, it allows the consumer to feel that their item is more unique and closer to their hearts."